How long does an audio guide tour of the 911 Memorial typically last?

Most visitors spend about 1–2 hours at the memorial, but you can take your time and linger at exhibits that interest you.

What’s the difference between an audio guide and a guided tour at the 911 Memorial?

Audio guides offer flexibility and self-paced exploration, while guided tours provide live interaction and tailored storytelling from an expert guide.

Is the audio guide suitable for children?

Yes, the audio guide is designed to be engaging for visitors of all ages, providing insights that can be appreciated by children and adults alike.

Can I use my own device for the audio guide?

Yes, you can download the audio guide app on your own device for convenience.

Is an audio guide tour at the 911 Memorial recommended for people with disabilities?

Yes, the memorial is accessible, and the audio guide can enhance the experience for visitors with disabilities.

Are there free apps for the 911 Memorial audio guide?

The audio guide app is available for download, and it may have free content, but check for any specific charges for full access.

How does the audio guide enhance my visit to the 911 Memorial?

The audio guide provides context, personal stories, and historical insights that deepen your understanding of the memorial and its significance.

911 Memorial Audio Guide | Expert Insights & Flexibility

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Explore the 911 Memorial at your own pace with an audio guide. This experience deepens your understanding of the memorial's significance while allowing you the flexibility to explore as you wish.

Why book a 911 Memorial audio guide tour?

✔️ Freedom to explore at your own pace

Unlike fixed-route guided tours, an audio guide lets you explore your way. Linger at exhibits that resonate with you or skip sections that don’t interest you.

✔️ Deeper insights, minus the crowd

Gain fascinating stories and facts about the events of September 11, 2001, and the memorial's design without the rush of a live group tour.

✔️ Multilingual convenience

Audio tours are available in multiple languages, including English, Spanish, French, and more. Choose your preferred option for a more comfortable experience.

✔️ Skip the line, skip the stress

All audio guide packages come with reserved entry to the 911 Memorial, allowing you to bypass queues and head straight in.

How to use your 911 Memorial audio guide

Setting up your audio guide

Step 1: After booking your tickets, you will receive an email with a link to download the audio guide app.
Step 2: Choose your preferred language before downloading the app.
Step 3: Download the audio guide before your visit to avoid connectivity issues.
Step 4: Plug in your headphones and follow the GPS prompts as you explore the memorial.
Step 5: Replay or skip sections anytime based on your interest.

Tips to make the most of your audio guide

Plan your visit: Mornings are typically quieter, allowing for a more reflective experience.
Choose your route: Focus on areas that resonate with you, whether it’s the reflecting pools or the museum.
Set your own rhythm: Pause to reflect on exhibits that impact you, and replay sections for deeper understanding.
Pair with skip-the-line tickets: Save time at the entrance to maximize your exploration time.
Engage with the audio: Listen for personal stories and historical context that enrich your visit.

Plan a visit to 9/11 Memorial & Museum

911 Memorial audio guide vs guided tour

Feature	Audio Guide	Guided Tour
Flexibility	Explore at your own pace	Fixed route and schedule
Interaction	Solo experience	Group setting; ask live questions
Duration	Self-paced (1–2 hrs)	1–1.5 hrs fixed
Cost	Usually lower	Higher, includes guide fee
Best for	Independent travelers, flexible timing	First-time visitors, social explorers

Want deeper stories beyond the audio?

Join a live guided tour for expert insights, priority entry, and interactive storytelling that brings the memorial's history to life.

Book a visit now

Frequently asked questions about the 911 Memorial audio guide

The audio guide app provides commentary and insights as you explore the memorial, allowing you to pause and replay sections at your convenience.

More reads

9/11 Museum exhibitions

Plan your visit

Skip the line

Accessibility

This experience is wheelchair and stroller accessible.
Accessible restrooms are available at the location.
Service dogs are welcome on this experience.

Additional information

This experience has no age restrictions. However, the exhibitions may not be appropriate for children under 10 years of age.
All visitors and baggage are subject to security screening, including any personal mobility devices.

Inclusions #

9/11 Museum timed-entry ticket
Access to the Museum's current exhibitions
Access to the 9/11 Memorial, Survivor Tree, and Memorial Glade
Free Wi-Fi
9/11 Memorial & Museum $2 service fee
Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets (as per option selected)

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
You will need to pass through airport-style security to enter the 9/11 Museum.
Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
Your pets are not permitted on this experience.
For your convenience, your guide dogs are welcome to join you.
Flash photography is not allowed on this experience.

######Ground Zero Tour

St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.
9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.
9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.
Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.

Inclusions #

Skip-the-line tickets to the 9/11 Museum
Guided tour of Ground Zero 9/11 Memorial
English-speaking local guide

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

You will need to pass through airport-style security to enter the 9/11 Museum.
Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
Your pets are not permitted on this experience.
For your convenience, your guide dogs are welcome to join you.
Flash photography is not allowed on this experience.

Inclusions #

Family Pass tickets to the 9/11 Museum for 2 adults and 2 children
Family Pass tickets to the 9/11 Museum for 2 adults and 3 children (as per option selected)

These tickets can't be cancelled or rescheduled.

Accessibility

This experience is wheelchair and stroller accessible.
Accessible restrooms are available at the location.
Service dogs are welcome on this experience.

Additional information

This experience has no age restrictions. However, the exhibitions may not be appropriate for children under 10 years of age.
All visitors and baggage are subject to security screening, including any personal mobility devices.

Inclusions #

9/11 Museum timed-entry ticket
Access to the Museum's current exhibitions
Access to the 9/11 Memorial, Survivor Tree, and Memorial Glade
Free Wi-Fi
9/11 Memorial & Museum $2 service fee
Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets (as per option selected)

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
You will need to pass through airport-style security to enter the 9/11 Museum.
Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
Your pets are not permitted on this experience.
For your convenience, your guide dogs are welcome to join you.
Flash photography is not allowed on this experience.

######Ground Zero Tour

St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.
9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.
9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.
Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.

Inclusions #

Skip-the-line tickets to the 9/11 Museum
Guided tour of Ground Zero 9/11 Memorial
English-speaking local guide

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

You will need to pass through airport-style security to enter the 9/11 Museum.
Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
Your pets are not permitted on this experience.
For your convenience, your guide dogs are welcome to join you.
Flash photography is not allowed on this experience.

Inclusions #

Family Pass tickets to the 9/11 Museum for 2 adults and 2 children
Family Pass tickets to the 9/11 Museum for 2 adults and 3 children (as per option selected)

These tickets can't be cancelled or rescheduled.

Guided Tours

#Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets

You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
You will need to pass through airport-style security to enter the 9/11 Museum.
Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
Your pets are not permitted on this experience.
For your convenience, your guide dogs are welcome to join you.
Flash photography is not allowed on this experience.

######Ground Zero Tour

St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.
9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.
9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.
Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.

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3 hr. 30 min.