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Tickets

#9/11 Memorial & Museum Tickets

Accessibility

  • This experience is wheelchair and stroller accessible.
  • Accessible restrooms are available at the location.
  • Service dogs are welcome on this experience.

Additional information

  • This experience has no age restrictions. However, the exhibitions may not be appropriate for children under 10 years of age.
  • All visitors and baggage are subject to security screening, including any personal mobility devices.


Check availability
Free cancellation
Book now, pay later
Flexible duration

Accessibility

  • This experience is wheelchair and stroller accessible.
  • Accessible restrooms are available at the location.
  • Service dogs are welcome on this experience.

Additional information

  • This experience has no age restrictions. However, the exhibitions may not be appropriate for children under 10 years of age.
  • All visitors and baggage are subject to security screening, including any personal mobility devices.

Inclusions #

  • 9/11 Museum timed-entry ticket

  • Access to the Museum's current exhibitions

  • Access to the 9/11 Memorial, Survivor Tree, and Memorial Glade

  • Free Wi-Fi

  • 9/11 Memorial & Museum $2 service fee

  • Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets (as per option selected)

  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
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Guided Tours

#Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets

  • You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
  • You will need to pass through airport-style security to enter the 9/11 Museum.
  • Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
  • Your pets are not permitted on this experience.
  • For your convenience, your guide dogs are welcome to join you.
  • Flash photography is not allowed on this experience.

######Ground Zero Tour

  • St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.

  • 9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.

  • 9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.

  • Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.



Check availability
Free cancellation
Book now, pay later
3 hr. 30 min.
  • You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
  • You will need to pass through airport-style security to enter the 9/11 Museum.
  • Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
  • Your pets are not permitted on this experience.
  • For your convenience, your guide dogs are welcome to join you.
  • Flash photography is not allowed on this experience.

######Ground Zero Tour

  • St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.

  • 9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.

  • 9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.

  • Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.

Inclusions #

  • Skip-the-line tickets to the 9/11 Museum

  • Guided tour of Ground Zero 9/11 Memorial

  • English-speaking local guide

  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
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Tickets

#9/11 Memorial & Museum Family Pass

  • You will need to pass through airport-style security to enter the 9/11 Museum.
  • Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
  • Your pets are not permitted on this experience.
  • For your convenience, your guide dogs are welcome to join you.
  • Flash photography is not allowed on this experience.


Check availability
Flexible duration
  • You will need to pass through airport-style security to enter the 9/11 Museum.
  • Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
  • Your pets are not permitted on this experience.
  • For your convenience, your guide dogs are welcome to join you.
  • Flash photography is not allowed on this experience.

Inclusions #

  • Family Pass tickets to the 9/11 Museum for 2 adults and 2 children

  • Family Pass tickets to the 9/11 Museum for 2 adults and 3 children (as per option selected)

  • These tickets can't be cancelled or rescheduled.

Top things to do in New York

Explore the 911 Memorial at your own pace with an audio guide. This experience deepens your understanding of the memorial's significance while allowing you the flexibility to explore as you wish.

Why book a 911 Memorial audio guide tour?

✔️ Freedom to explore at your own pace

Unlike fixed-route guided tours, an audio guide lets you explore your way. Linger at exhibits that resonate with you or skip sections that don’t interest you.

✔️ Deeper insights, minus the crowd

Gain fascinating stories and facts about the events of September 11, 2001, and the memorial's design without the rush of a live group tour.

✔️ Multilingual convenience

Audio tours are available in multiple languages, including English, Spanish, French, and more. Choose your preferred option for a more comfortable experience.

✔️ Skip the line, skip the stress

All audio guide packages come with reserved entry to the 911 Memorial, allowing you to bypass queues and head straight in.

How to use your 911 Memorial audio guide

Setting up your audio guide

  • Step 1: After booking your tickets, you will receive an email with a link to download the audio guide app.
  • Step 2: Choose your preferred language before downloading the app.
  • Step 3: Download the audio guide before your visit to avoid connectivity issues.
  • Step 4: Plug in your headphones and follow the GPS prompts as you explore the memorial.
  • Step 5: Replay or skip sections anytime based on your interest.

Tips to make the most of your audio guide

  • Plan your visit: Mornings are typically quieter, allowing for a more reflective experience.
  • Choose your route: Focus on areas that resonate with you, whether it’s the reflecting pools or the museum.
  • Set your own rhythm: Pause to reflect on exhibits that impact you, and replay sections for deeper understanding.
  • Pair with skip-the-line tickets: Save time at the entrance to maximize your exploration time.
  • Engage with the audio: Listen for personal stories and historical context that enrich your visit.

911 Memorial audio guide vs guided tour

FeatureAudio GuideGuided Tour

Flexibility

Explore at your own pace

Fixed route and schedule

Interaction

Solo experience

Group setting; ask live questions

Duration

Self-paced (1–2 hrs)

1–1.5 hrs fixed

Cost

Usually lower

Higher, includes guide fee

Best for

Independent travelers, flexible timing

First-time visitors, social explorers

Want deeper stories beyond the audio?

Join a live guided tour for expert insights, priority entry, and interactive storytelling that brings the memorial's history to life.

Frequently asked questions about the 911 Memorial audio guide

The audio guide app provides commentary and insights as you explore the memorial, allowing you to pause and replay sections at your convenience.

More reads

9/11 Museum exhibitions

Plan your visit

Skip the line