911 Memorial audio guide

Accessibility

• Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.
• All public restrooms have wheelchair-accessible stalls.
• Service animals are allowed at the Memorial.

Additional information

• There are no age restrictions; however, the exhibition may not be appropriate for visitors younger than 10 years of age.
• All visitors and baggage are subject to security screening, including any personal mobility devices.

Inclusions #

• 9/11 Museum timed-entry ticket

• Access to the Museum's current exhibitions

• Access to the 9/11 Memorial, Survivor Tree, and Memorial Glade

• Free Wi-Fi

• 9/11 Memorial & Museum $2 service fee

• Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets (as per option selected)

Accessibility

• This experience is wheelchair accessible.
• Wheelchairs, mobility scooters, walkers, and strollers are accommodated throughout the 9/11 Memorial and Museum.
• Public restrooms include wheelchair-accessible stalls.
• Service animals are welcome.

Additional information

One World Observatory

• Your ticket allows timed entry and skip-the-box-office access, but security screening is still mandatory.

9/11 Memorial and Museum

• While there are no age restrictions, the exhibition may not be suitable for children under 10.
• All visitors and baggage, including mobility devices, must undergo security screening.

Inclusions #

One World Observatory

• Skip-the-box-office (ticketing counter)

• Timed entry

• Access to:

  • Observatory levels

  • SkyPod elevators

  • Horizon Grid

  • See Forever® Theater

9/11 Memorial and Museum

• 9/11 Memorial and Museum timed entry ticket

• Access to current exhibitions, Survivor Tree, and Memorial Glade

• You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
• You will need to pass through airport-style security to enter the 9/11 Museum.
• Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
• Your pets are not permitted on this experience.
• For your convenience, your guide dogs are welcome to join you.
• Flash photography is not allowed on this experience.

######Ground Zero Tour

• St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.

• 9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.

• 9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.

• Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.

Inclusions #

• Skip-the-line tickets to the 9/11 Museum

• Guided tour of Ground Zero 9/11 Memorial

• English-speaking local guide