911 Memorial audio guide

Accessibility

• Mobility devices: Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.
• Restrooms: All public restrooms have wheelchair-accessible stalls.
• Service animals: Service animals are allowed at the Memorial.

What’s not allowed

• Security screening: All visitors and baggage are subject to security screening, including any personal mobility devices.

Additional information

• Age guidance: There are no age restrictions; however, the exhibition may not be appropriate for visitors younger than 10 years of age.

Inclusions #

• 9/11 Museum timed-entry ticket

• Access to the Museum's current exhibitions

• Access to the 9/11 Memorial, Survivor Tree, and Memorial Glade

• Free Wi-Fi

• 9/11 Memorial & Museum $2 service fee

• Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets (as per option selected)

• Three-attraction New York City pass including 9/11 Memorial & Museum and 2 other attractions of your choice (as per option selected)

• Professional guide included (as per option selected)

• Behind-the-scenes guided tour (as per option selected)

• Local guide with personal 9/11 connection (as per option selected)

• Guided tour of 9/11 Memorial Museum (as per option selected)

• Immersive DEX mobile museum audioguide in English on iPhones (as per option selected)

• You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
• You will need to pass through airport-style security to enter the 9/11 Museum.
• Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
• Your pets are not permitted on this experience.
• For your convenience, your guide dogs are welcome to join you.
• Flash photography is not allowed on this experience.

######Ground Zero Tour

• St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.

• 9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.

• 9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.

• Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.

Inclusions #

• Skip-the-line tickets to the 9/11 Museum

• Guided tour of Ground Zero 9/11 Memorial

• English-speaking local guide

Gain deeper context across museum and memorial with expedited entry and a tour of key spaces.

• Everything you get: Explore the Memorial and Museum on an expert-led guided tour with admission included. Use expedited Museum entry to reach the core exhibitions, then follow an essential route through key spaces inside that deepen your understanding of the attacks and their impact.
• Why choose this: Best if you want the visit paced and structured for you, so you focus on the site instead of handling logistics or arranging separate tickets.

Inclusions #

• Entry to 9/11 Memorial & Museum

• Expert-led guided tour of 9/11 Memorial & Museum

• Expedited Museum entry

• Essential tour of Museum key spaces

Exclusions #

• Transportation to/from the Memorial & Museum

• Food and beverages

Additional information

• Tour language: All tours are conducted in English unless specifically noted otherwise.
• Spanish tours: Museum Tour en Español is available in Spanish on select Sundays and Wednesdays at 11:45am.
• Audience suitability: Tours are designed for adult and teenage visitors, except Youth & Family Tours.
• Youth & family tours: Youth & Family Tours are created for children who are accompanied by an adult.
• Seasonal availability: The Memorial + Museum Tour operates seasonally from March to early January.